Refund policy

60-Day Guarantee

Sleep on the Somnivara Contour Pillow for up to 60 days from delivery. If it is not the right pillow for you, tell us and we refund the full product price. No arguing, no store credit.

How it works

1. Sleep on it. Memory foam takes a few nights to settle into. Give it a fair try, up to 60 days from the day it arrives.
2. Tell us. Request your refund through the form at somnivara.shop/pages/guarantee or by emailing support@somnivara.shop with your order number. That is the only way a refund is started, so we can match it to your order.
3. Get your refund. We reply within one business day with next steps. The refund goes back to the payment method you used.

Terms

• Valid for 60 days from the delivery date shown on your tracking.
• One refund per order; covers the product price of the pillows in that order. Original shipping charges and the optional Package Protection are not refunded.
• Requests are accepted only through the guarantee form or by email, so we can match them to your order.
• We may send return instructions by email; if we do, the refund is issued once the pillow is on its way back.
• Refunds go to the original payment method and usually show within 5 to 10 business days of being issued.

Damaged or lost in transit

If your parcel arrives damaged or never arrives, contact support@somnivara.shop within 14 days of the expected delivery date with your order number and, for damage, a photo. We reship or refund. Orders with Package Protection are covered for loss, theft and damage in transit in full.

Questions: support@somnivara.shop